Mechanical Simulation: Technical Support

Technical Support

Online Documentation

When you have a question, first consider the Help system in your product (use the Help Menu, the F1 key, or the Help button “?”). There are over 1500 pages of documentation in CarSim that can be quickly searched using the Search Help item from the Help menu.

If your software contract is currently in maintenance you can receive technical support via our online support center or telephone.

Online Support

The most efficient way to get technical support is by submitting a ticket with our Support Center:

Submit a technical support ticket

You will require a Mechanical Simulation Account to submit a ticket. If you do not already have one, you may register here:

Register for a Mechanical Simulation Account


Mechanical Simulation schedules basic courses for using our software that are open to all customers currently in maintenance. To sign up for a course, please use the link(s) below and register. 

If you are interested in a more specialized or advanced training class, at our location or yours, please contact your account manager: Bob McGinnis or Alan Rudnick.

Additional information about training

Engineering Services

Although our main business is to provide the best software in the field, we can also help with specialized projects involving our software:

Additional information about engineering services

Web Resources

This website has a Users section with updates, technical memos, downloadable examples, and news about reported bugs and workarounds. This section of the website requires a Mechanical Simulation Account. If you do not already have one, you may register here:

Register for a Mechanical Simulation Account

Telephone Support

Call (734) 668-2930 and ask for technical support. Please have the following information available:

  1. Your name, phone number, email address, and company name.
  2. Your Key ID (see sidebar about the Key ID).
  3. Your software version (Help -> About ...), plus the version for any software you are using to extend the math models (for example, Simulink).
  4. A detailed description of your problem and the steps you took to arrive at your questions.

End of Support Schedule

This schedule indicates the dates that Mechanical Simulation will stop providing technical support for certain software and Operating Systems. VehicleSim products (BikeSim, CarSim, SuspensionSim and TruckSim) may continue to function with third-party software after the End of Support date, but Mechanical Simulation will no longer offer technical support or guarantee its functionality.

End of Support Schedule

What Is a Key ID?

Your Key ID is used by Mechanical Simulation to determine your license type and maintenance status.  You will be asked for the Key ID when logging into the Users section of the website or when requesting technical support.

Dongle Keys

Your KEY ID is printed on the dongle.


All Users

From the browser (carsim.exe, bikesim.exe, or trucksim.exe) use the Tools->License Settings menu item to bring up a window showing your Key ID and other information.

Click the picture for a full size view of the license settings, including the Key ID.
Contact Us
Subscribe to Newsletter